Resolved -
The app is up and running, with degraded performance while Heroku fully fixes the issue.
Tettra will be accessible, but expect some slower response times until the issue is fully resolve
Jun 10, 18:42 EDT
Update -
Heroku has identified the likely cause of the issue and is working on a solution.
We’ll provide an update when additional information becomes available.
Jun 10, 14:46 EDT
Update -
We're continuing to work on a fix. We have no other update right now.
We’ll provide another update in 30 minutes or sooner if additional information becomes available.
Jun 10, 12:00 EDT
Update -
We're continuing to investigate the Heroku outage and are looking for a solution. Our web app continues to be unreachable.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Jun 10, 10:13 EDT
Update -
We’ve confirmed that the outage is linked to a broader Salesforce incident that began at approximately 06:17 UTC and is impacting multiple services, including Heroku—our infrastructure provider.
Salesforce has identified ongoing issues with multi-factor authentication (MFA) across several of their clouds. While Heroku is affected, the root cause remains under investigation. They are coordinating with a third-party cloud provider and reviewing recent changes to the Heroku environment.
As a result, customers will continue to be unable to access app.tettra.co until Salesforce resolves these issues. We are actively monitoring the situation and will update customers as soon as we have more information.
Jun 10, 07:22 EDT
Identified -
We are currently investigating a major outage impacting our application.
This is due to an upstream infrastructure failure with our hosting provider, Heroku. Users may be unable to access any part of the application at this time.
We’ve reached out to Heroku support and are closely monitoring their incident updates.
Jun 10, 03:46 EDT